To make a collection please bring the following items with you:
1. Proof of purchase - a copy of your confirmation email.
2. Photo Identification - This needs to be your Driving License or Passport.
3. Confirmation of billing address - Recent utility bill or driving licence
We will not be able to release your items without these pieces of identification, this is to help protect you and the store from fraud
Please contact us if you have any further queries.
Do not include
UK orders should be returned via signed for second class shipping.
Any high value items you may want to consider sending with insurance to cover any loss.
( Earrings are not returnable )
International customers are asked to send any items back through recorded delivery.
All items must be returned in an unworn state and all tags must not be removed. Any items that do not meet these requirements can not be returned and will not be exchanged or refunded.
All items must be returned with in 14 days of purchase.
Pilot Netclothing takes no responsibility for items which have been lost in the post.
Enclose your original invoice received with your order highlighting the items returned.
Take a copy or photo of your invoice for your records
58 High Street
Christmas Returns Policy:
Orders placed from the 5th November can be returned by the 7th January
Please contact us for our Payment & Security policy.